Online Privacy Statement
Version Date: 10.2020
Personal information we collect
Data provided directly by you
Contact and Account Information. When you express interest in partnering with us, communicate or interact with us, or create an account and complete your account profile, we may collect information from you, such as your name, physical address, phone number, e-mail address, preferred region and city, date of birth, social security number, driver’s license number, driver’s license photograph or other photograph, vehicle and registration information, insurance information, bank and bank account information (including routing and account numbers), and tax information.
Other information you provide. When you communicate or otherwise interact with us, you may also provide us other information about yourself (for example during support communications, feedback, disputes, etc.).
We may also use aggregate personal information for regulatory compliance, industry and market analysis, research, demographic profiling, marketing and advertising, and other business purposes as long as it does not uniquely identify you.
Personal information generated and/or automatically collected during your use of the platform
Transaction Information. We collect information about how you use the platform specific to the orders that you accept, reject or cancel, including, without limitation, the rates of acceptance, rejection and cancellation, the total number of deliveries you make, the date and time of delivery acceptances, rejections and cancellations as well as the date and time of completions, time required to complete deliveries, route information, and payment associated with each order.
Information about your device and its software. We collect information about your device and its software which may include your IP address, browser type, Internet service provider, device type/model/manufacturer, operating system, date and time stamp, and a unique ID that allows us to identify your browser, mobile device, or your account (including, for example, a persistent device identifier or an Ad ID), and other similar information. We also collect mobile sensor data (such as bearing or direction, speed, latitude and longitude, altitude/height, activity type, driving metrics such as breaking and acceleration or deceleration) to improve location accuracy and analyze usage patterns and for insurance purposes.
Analytics Information. We collect analytics information which may include information about the way you access and use the platform, such as the pages you visit on the platform, the links you click on the platform, your login history, whether you open emails or click the links contained in emails that we send, and other actions you take on the platform. We may collect analytics data or use third-party analytics tools such as Google Analytics to collect this data. You can learn more about Google’s practices at http://www.google.com/policies/privacy/partners.
Location Information. Each time you access or use the Bite Squad or Waitr Driver App, it may collect the precise location of your device when the Driver App is running (foreground or background. Your location information is necessary for Delivery Logistics to coordinate fulfillment of delivery orders placed with our network of Delivery Partners. Delivery Partners that are not within a reasonable distance from restaurants may be considered unavailable to receive orders. We also use the location information to track the progress and completion of deliveries. We may also approximate your location from your IP address when you access or use the Driver App. The Driver App also provides location and movement data to third parties for insurance purposes. We may retain this information for as long as you are our driver partner. It does not track your location or movement when you are logged out of the Driver App.
We typically collect the foregoing information through a variety of tracking technologies, including cookies, Flash objects, web beacons, embedded scripts, mobile SDKs, location-identifying technologies, and similar technology (collectively, “tracking technologies”), and we may use third party partners or services to assist with this effort. Information we collect automatically about you or your device may be combined with other personal information we collect directly.
Data from other sources
Affiliates and third-party services. From time to time, we may receive information about you from other Delivery Logistics entities and affiliates, background check providers, co-marketing and other lead generation partners, service providers, and from other third parties. For example, we receive publicly available information about a Delivery Partner’s driving record or criminal history from our background check providers, and we use this information to evaluate an individual’s eligibility to be a Delivery Partner.
Referrals. If someone refers you to Delivery Logistics, we will collect information about you from that referral including your name and contact information.
Restaurants, diners and other Sources. We may receive additional information about you from our restaurants and diners (e.g. support communications and ratings and/or reviews). Other users or public or third-party sources such as law enforcement and insurers may provide us information about you, for example as part of an investigation into an incident or to provide support.
We do not control, supervise or respond to how the third parties providing your information process your personal information, and any information request regarding the disclosure of your personal information to us should be directed to such third parties.
How Do We Use Your Personal Information
Provide, Maintain, Improve and Develop the platform and services. We may use your personal information to provide, maintain, improve and develop the platform and services, including:
To determine your eligibility and process your registration, including verifying your information to ensure its accuracy and validity as well as to evaluate your prospective or continued engagement (e.g. to verify your compliance with applicable contractual requirements),
Enabling you to provide the services by indicating your availability, accepting or rejecting orders, viewing your transaction logs for fulfilled orders, and managing your payment preferences,
Collecting, confirming and verifying information about services performed by you,
To compensate you for the services performed, including, setting up direct deposit, calculating payments owed and issuing payments to you,
Creating and personalizing content on the platform and your account. For example, in association with your deliveries, we may include your name.
Performing analytics, detecting activity patterns on our platform and service, determining the effectiveness of our promotional campaigns, and otherwise researching usage.
Testing and developing new features and functionality and otherwise enhancing the platform and services.
Communications with you to provide support and to send you other important messages. We or our diners and restaurants and our respective third-party service providers may use your personal information for the following communication purposes:
To process your registration, notify you regarding the status of your application, and/or onboard you to using the platform,
To schedule and otherwise facilitate order pick-up and/or delivery (e.g. notify you of restaurant locations or send you other information and/or reminders),
To assist and/or intervene if there are safety and security concerns,
To notify you about pricing or other updates that will affect your services, and
To send you important information regarding the platform, such as certain changes to our terms, conditions, policies and/or other administrative information.
Because this information may be material to your use of the platform, you may not opt out of receiving such communications. Standard voice, data and message rates will apply for all forms of communication. Please contact your mobile phone carrier for details.
Maintain the safety, stability and security of our platform. We may use the personal information to maintain the safety and security of our platform, including, to detect or prevent fraud, abuse or other harmful activities, and/or diagnose or fix technology issues.
Legal and regulatory requirements and proceedings and information requests. We may use your personal information in connection with legal proceedings and requirements. For example, we may need your personal information for corporate reporting obligations, or to comply with applicable laws or to respond to information requests involving your activities as a driver.
For clarity, Delivery Logistics does not and will not use any information provided by you and/or generated by your use of the platform and Driver App to supervise or control you in performing services arranged using the platform or Driver App.
Our Sharing and Disclosure of Personal Information
We disclose personal information to the following types of third parties:
Diners and restaurants. We share your personal information, including your location information and your contact information, with restaurants and diners from which/whom you have accepted an order(s) so that they can track the order(s) and/or communicate with you or if they have any issues with your work (such as injury or property damage.
Service providers and contractors. We disclose your personal information to third-party service providers to provide certain services, such as onboarding, scheduling, communications, data analysis, infrastructure provisioning, IT services, customer service, email service providers, payment card providers, training and educational software providers, and other similar services.
Business Transaction or Reorganization. We may take part in or be involved with a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of all or a portion of company assets. We may disclose personal information to a third party during negotiation of, in connection with or as an asset in such a corporate business transaction. Personal information may also be disclosed in the event of insolvency, bankruptcy, or receivership.
Consent. We may disclose personal information about you to other third parties with your consent.
Tracking Technologies and interest-based advertising
We may engage in interest-based advertising and use third-party advertising companies to serve you targeted advertisements and/or content based on your browsing history. We may share, or we may permit third-party online advertising networks, social media companies and other third-party services, to collect information about your use of our platform over time so that they may play or display ads on our services, on other devices you may use, and on other websites, apps or services, including on social media sites. These third parties may collect information such as click stream information, browser type, time and date you visited, mobile device identifiers, your use of third-party applications, and/or precise geolocation data and other information. This information is used to more effectively advertise to potential new Delivery Partners, as well as to provide advertising-related services such as reporting, attribution, analytics and market research.
Blocking or deleting cookies may negatively impact your experience using the platform, as some features may not work properly. Depending on your mobile device and operating system, you may not be able to delete or block all cookies, you may not be able to block non-cookie technologies or the changes to your settings may have no effect. You may also set your email options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our email and performed certain functions with it. For more information on Cookies and how to disable Cookies visit www.ftc.gov/ftc/cookies.shtm or www.usa.gov/optout_instructions.shtml.
Interest-based advertising. To learn about interest-based advertising and how you may be able to opt-out of some of this advertising, you may wish to visit the Network Advertising Initiative’s online resources, at http://www.networkadvertising.org/choices, and/or the DAA’s resources at www.aboutads.info/choices. You may also be able to limit interest-based advertising through the settings on your mobile device by selecting “limit ad tracking” (iOS) or “opt-out of interest based ads” (Android).
Google Analytics. We use Google Analytics to recognize you and link the devices you use when you visit our Service on your browser or mobile device, login to your Account on the platform, or otherwise engage with us. We share a unique identifier, like a user ID or hashed email address, with Google to facilitate the service. Google Analytics allows us to better understand how our users interact with our platform and to tailor our content to you. For information on how Google Analytics collects and processes data, as well as how you can control information sent to Google, review Google’s site “How Google uses data when you use our partners’ sites or apps” located at www.google.com/policies/privacy/partners/. You can learn about Google Analytics’ currently available opt-outs, including the Google Analytics Browser Ad-On here https://tools.google.com/dlpage/gaoptout/.
Control over your Personal Information
Changing Personal Information. You may review, correct and/or update certain elements of your personal information by either notifying us in writing and/or adjusting your settings in the platform (where possible).
Access to your Device Information and Push Notifications. You may control access to your device information or opt out of push notifications through your “Settings” app on your device. However, you may lose some features or functionality if you decide to withdraw permission for the platform to access information.
How to control your communications preferences. You can stop receiving promotional email communications by clicking on the “unsubscribe link” provided in such communications. We make every effort to promptly process all unsubscribe requests. You may not opt out of service-related communications (e.g., account verification, transactional communications, changes/updates to features of the services, technical and security notices). You may also unsubscribe from receiving certain order-related text (SMS) or multimedia (MMS) messages by replying “STOP” to the number sending the message. To re-enable texts, you can text START in response to an unsubscribe confirmation SMS.
How We Store and Protect your information
Keeping your information safe. We care about the security of your information and employ physical, administrative, and technological safeguards designed to preserve the integrity and security of all information collected through our platform. However, no security system is impenetrable and we cannot guarantee the security of our systems. Please recognize that protecting your personal information is also your responsibility. Accordingly, we strongly recommend that you change your passwords often, use a combination of letters and numbers, make sure you use a secure browser, and otherwise take precautions when communicating your personal information on the internet. If you know or have reason to believe that your account credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your account, please contact us following the instructions in the Contact Us section below.
Other Important Notices Regarding Our Privacy Practices
Note Regarding the Use of the platform by Children. Under no circumstances is the platform directed to, or intended to, collect or solicit personal information from children under the age of 13. Such individuals are prohibited from using the platform and should not provide personal information to us. In the event that we learn that we have inadvertently collected personal information from a child under age 13, we will delete that information as quickly as possible. If you have a basis for believing that we have any information from a child under 13, please contact us at support@Delivery Logistics.io
Delivery Logistics LLC
Attention: Privacy Officer
24 Jefferson Street
Lafayette, LA 70501
Email communications will not necessarily be secure therefore you should not include credit card information and/or other sensitive personal information in any email correspondence with us.